about me A loner, although do enjoy the occasional companionship, if you can handle it. Enjoys long term friendships, sensitive, ponders a lot about life and people. Friday, December 19, 2008
Lousy service
[ 1:00 am ] Hello McDonald's, I decided to have a quick dinner with a few of my friends over at your SS15 drive thru outlet. The counter service was slow, there was a long queue as only one counter was open. Lack of staff? I doubt it, there were a lot of staff .... hanging around looking totally clueless. You don't need 2 people to handle a cash register. Anyways, that's not what I'm complaining about. I ordered your grilled chicken fold-over. I expect McDonald's to observe some sort of QUALITY CONTROL and method of preparation, unfortunately, looking at my pathetic fold-over ... that was not a 'fold-over' instead it was a flat piece with 2 patties at the top ... that was totally impossible to fold. How do you expect me to eat? I tried folding it in 2 but could not because the lettuce were concentrated at the center. I felt there is a lack of common sense with the staff that was preparing the food. The lettuce and patty should be heavy on one side so that it would be easier to fold. Apparently not all McDonald staff have common sense. I struggled with the fold-over for a few minutes and gave up and proceeded to the counter asking for a feedback form, in which I got a clueless reply, 'tak tahu'. How can your staff not know what is a feedback form? Is it safe for me to assume that McDonald's does not provide customers an opportunity to provide feedback at the outlet? Where's the customer satisfaction? Instead, what I got was an empty piece of receipt for me to write my feedback. You got to be kidding me. How can you guys NOT HAVE A SUGGESTION BOX. I've been dining at McDonald's since I was young, but today's experience gave me seconds thoughts if I should come to McDonald's ever again. p/s: I took a picture of the grilled chicken 'not-so-fold-over' and would gladly share with you, but like your outlet, this website lacks the necessities for your customer to communicate effectively with. If Ronald McDonald was ever real, I'd imagine him to really upset now. No amount of Happy Meals is going to comfort me. Yes ... I wrote a complain letter to McDonald's because I was not happy with their service. Don't expect me not to speak up. 0 comments Archives nothing |
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